The Support and Project team
(OK, so the paintings on the wall are not really paintings. That's Lee, one of our Project Managers and Mia from the Support team. They couldn't make the photo shoot and this is how we solved it.)
Our Support team is our backbone, the team that makes sure our customers are provided with the support, guidance and care they want and deserve. All team members have been with us for a long time and they know BOOKIT inside and out.
Every customer has their own dedicated support person and we believe that this is a key ingredient in giving excellent service. It builds a relationship and a mutual understanding which is crucial when working together. The support team knows and understands the customer’s business and can therefore provide a great service.
Our Project Managers are the ones who welcome our new customers. They guide them through the start-up process and make sure that BOOKIT is set up correctly, they keep track of project plans and have an honest dialogue about timelines, costs and deliveries. It is our Project Managers who start building the long-term partnership we always aim for with our customers, a relationship our Support team then takes over and continues to build on once the customer is live.”