Success for Hogia in Asia

Singaporean ferry operator Bintan Resort Ferries is to implement BOOKIT, a flexible reservation system from Hogia used by ferry operators worldwide.

Bintan Resort Ferries connects Singapore with Bintan in Indonesia since 1994 and operates between five to seven return trips daily from the Tanah Merah Ferry Terminal.

“The decision to replace the current reservation system was to allow us to grow and provide an improved reservation and ticketing service for our customers. After studying various systems available in the market, we decided that Hogia’s BOOKIT system would meet our requirements moving forward. This new partnership with Hogia will also give us confidence and assurance in a proven system for years to come”, explains Sebastian Koh, General Manager at Bintan Resort Ferries.

BOOKIT will give Bintan Resort Ferries the opportunity to develop their customer service further.

“There will be no need for trying to find special offers or campaigns. This will all be taken care of with our reservation system and the customer can instantly see how much a ticket will cost on a per sailing basis, pretty much the way you are used to see with airlines”, says Martin Andtfolk, Technical Sales Executive at Hogia Ferry Systems.

More options will be introduced to the online booking service to further improve the travel experience. Additional items such as bicycles, surfboards and baggage can be added to the ticket at time of booking online. Also, the check-in process both in Tanah Merah and at Bintan will be optimised. Paperless travel for Bintan Resort Ferries frequent travellers will be introduced so that passengers travelling without luggage can proceed to security, without the need to check-in.

BOOKIT is expected to be up and running in the first quarter of 2014.

For further information, please contact Martin Andtfolk, Technical Sales Executive, Hogia Ferry Systems, tel. +358-319 28 30, e-mail martin.andtfolk@hogia.fi

The Hogia Group is one of Sweden's largest software companies with 550 employees in Sweden, Finland, Norway and the United Kingdom. It consists of the parent company Hogia AB and its 26 wholly owned subsidiaries. Each of the subsidiaries focuses on supplying software systems and related services for either a certain application, such as accounting or payroll, or for a certain line of business, for instance ferry services, public transport, auditing or real estate.

For more information about Bintan Resort Ferries, please visit www.brf.com.sg

 

 

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